Terms of service

Last updated: [DATE]

Welcome to FolliRoot ("FolliRoot," "we," "us," or "our"), accessible at folliroot.com (the "Site"). By accessing or using the Site, placing an order, or otherwise using our services, you ("you," "User," or "Customer") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use this Site or place an order. By using the Site, you represent that you meet this requirement.

2. Products and Descriptions

We make reasonable efforts to display product details, images, and descriptions accurately. However:

Colors, sizes, and appearance may vary slightly due to photography, screen settings, or manufacturing batches.
We reserve the right to limit quantities, discontinue products, or correct errors in pricing or descriptions at any time without prior notice.
All products are sold subject to availability.

3. Health and Safety Disclaimer

FolliRoot products (including scalp massagers and hair/scalp care items) are cosmetic and wellness products only and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Statements regarding hair growth, scalp health, or similar benefits reflect general use cases and are not guarantees of individual results.
If you have a scalp condition, skin sensitivity, are pregnant, or have any underlying medical condition, consult a physician before use.
Discontinue use immediately if you experience irritation, discomfort, or an adverse reaction, and seek medical attention if needed.
You use all products at your own risk and in accordance with the instructions provided.

4. Pricing and Payment

All prices are listed in USD unless stated otherwise and are subject to change without notice.
We reserve the right to refuse or cancel any order, including in cases of suspected fraud, pricing errors, or unavailability of stock — in which case you will be refunded in full.
Payment must be received in full before an order is processed and shipped.

5. Orders and Acceptance

Your order constitutes an offer to purchase. We reserve the right to accept or decline any order at our sole discretion. A contract is formed only once we confirm shipment, not upon order placement or payment.

6. Shipping and Delivery

Estimated delivery times shown on the Site are approximate and not guaranteed.
Some products may be shipped from international fulfillment partners; delivery times may vary accordingly, and customs/import duties (if any) are the responsibility of the customer.
We are not liable for delays caused by carriers, customs authorities, weather, or other events outside our reasonable control.

7. Returns, Refunds, and Cancellations

Subject to applicable consumer protection law in the jurisdiction in which the Company is registered, you may be entitled to cancel an order and receive a refund within 14 days of receipt, provided the product is returned unused, in its original packaging, and in resellable condition.
Certain items (e.g., opened cosmetic/hygiene products) may be non-returnable for health and safety reasons, to the extent permitted by law.
Return shipping costs, unless the product is defective or incorrect, are the responsibility of the customer.
Refunds will be issued to the original payment method within a reasonable time after we receive and inspect the returned item.
[Insert link to detailed Refund Policy page if you have one — recommended.]

8. Intellectual Property

All content on the Site — including text, graphics, logos, images, and software — is the property of FolliRoot or its licensors and is protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any Site content without our prior written consent.

9. User-Generated Content

If you submit reviews, comments, or other content, you grant FolliRoot a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, and display that content for marketing and operational purposes. You are solely responsible for the content you submit and confirm it does not violate any third-party rights or applicable law.

10. Prohibited Use

You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to our systems; (c) interfere with the Site's operation; or (d) use automated means (bots, scrapers) to access the Site without our permission.

11. Disclaimer of Warranties

The Site and all products are provided "as is" and "as available," without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except as required by applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, FolliRoot, its owners, employees, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Site or products, even if advised of the possibility of such damages. Our total aggregate liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless FolliRoot and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the Site, violation of these Terms, or violation of any law or third-party right.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the jurisdiction in which the Company is registered, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, unless mandatory consumer-protection law in your country of residence provides otherwise.

15. Changes to These Terms

We may update these Terms at any time. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms. The "Last updated" date above reflects the most recent revision.

16. Force Majeure

We are not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including natural disasters, strikes, supplier disruptions, or governmental restrictions.